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Government
12 min.
Digital Government: Why OZG 2.0 is Failing (and How to Fix It)
Germany's Online Access Act (OZG) promised a digital revolution. Instead, we got PDF forms. We analyze the UX failures of the public sector.
Coday Public Sector
August 2, 2026
The Paper Tiger
Billions of Euros spent. Thousands of committees. Result: You still have to print out a PDF to apply for a parking permit.
The problem isn't technology. It's the mindset. We digitize bureaucracy instead of rethinking processes.
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Citizen Experience First
A digital application shouldn't look like a tax form. It should look like Airbnb.
* **BundID Integration:** Single Sign-On for all services.
* **Once-Only Principle:** Never ask for data the state already has.
* **Mobile First:** Because nobody owns a scanner anymore.
Current State (OZG 1.0)
- ✓PDF Forms online
- ✓Decentralized Chaos
- ✓No Mobile Optimization
Future State (Coday Vision)
- ✓Fully Automated Workflows
- ✓AI-Assisted Filling
- ✓Proactive Government Services
"The best government interface is no interface."
